Terms and conditions of use
The legal terms described here, are valid and applicable for all reservations carried out through our website or by telephone. Please read them carefully before making a reservation.
1. OWNERSHIP AND DEFINITIONS
The website www.taxigrancanaria.net is owned by Million Routes SLU (henceforth referred to as company, us, or ours), CIF B10926384, with registered company address Calle Velázquez 2 L5, 35240, Ingenio, España.
Client refers to the person that pays the amount incurred by the reservation and who has completed our reservation process.
Passengers refers to all passengers included in the reservationwhether explicitly named in such or not.
Reservation holder refers to the first passenger that appears on the reservation.
You, yours refers to the client, and includes all the passengers (or any one of them,where applicable) that appear on the reservation.
The transport operator refers to the provider of professional transport services that will carry out the transfer.
Reservation refers to the reservation of transport services carried out by us.
Transport service refers to whichever service is provided by us for the transfer of passengersby road and includes whichever additional services are provided by us related to or resulting from said transfer.
Reservation Confirmation, Transfer Confirmation, Confirmation refer to the written confirmation of the reservation that we will send you by email.
Contract refers to the reservation, to these General Conditions and to whatever other conditions are applicable to the reservation.
Conditions refers to these General Conditions.
Website refers to www.taxigrancanaria.net and to any other website belonging to us and operated by us.
2. WHAT DO WE OFFER?
Our company provides transport management services, for both private individuals and companies, under the trading name www.taxigrancanaria.netwhich is exclusively owned by us.
For commercialpurposes we operate the telephone number (+34) 828 048 010, the website www.taxigrancanaria.net and the email address. For the provision of our services we work with transport operators that offer professional transport services for passenger transfers, or who act as agents with legal permission to offer transport services, all of whom are in possession of the relevant licences and have legal permission to carry out this activity.
Transport services are under no circumstances considered to be a tourism package as in the terms established by theCouncil Directive 90/314/EEC of 13th June 1990, nor in the terms of the Royal Decree 1/2007 dated 16th November, which approves the revision of the General Consumer Protection Act (la Ley General para la Protección de Consumidores y Usuarios) as well as other related provisions, and therefore the company does not under any circumstances operate as a travel agency.
Before requesting a service offered on our website, make sure you have read and understood these General Conditions, as they will apply to all subsequent contracts. By making a reservation you are confirming that you have read these Conditions and that you are legally entitled to accept them on your behalf and on behalf of all of the passengers. If you have any doubts about any of the contractual conditions, please get in touch with our Customer Service department before continuing with the reservation process. If you are not in agreement with any one of the obligationsarising from these conditions, regrettably you should refrain from making any reservations with us.
3. RESERVATION PROCESS
The person who makes the reservation should be over 18 years of age and is responsible for following all of the steps in the online reservation system, making sure that all the details provided are correct and complete, and that the payment is made in its entirety.
Once the contract with us has been formalized, the company will carry out the necessary procedures to organise the requested services.
The contract will be binding for the parties only when you have received your transfer confirmation by email. Please check your spam folder 24 hours after making the reservation to see if the confirmation email has arrived there as junk mail. In the event of the transport operator not being able to provide the service required the client will be informed and the total sum will be reimbursed using the same method used for payment, releasing the company from any further obligation to the client.
Once the reservation has been made, the data logged on our email server will be considered sufficient proof of receipt and will be taken as the client having received our notification.
Our confirmation message of charges and payments made by the client will not be considered as proof of a binding contract being in force.
The reservation confirmation should be printed off and kept to hand ready to present to the transport operator so that the driver can review it. If the reservationholder does not present the confirmation or is unable to locate it, the transport operator may decide not to render the service required. We recommend that the confirmation email or voucher be printed and carried on your person.
It is strictly prohibited for minors to request the services of the Company. Their parents or legal guardians should contact us immediately in the event of a minor reserving our services, so that we can proceed with cancelling it. Minors must be accompanied by an adult passenger when travelling.
4. PAYMENT METHODS
We accept payment through gateway payments (TPV Virtual) and PayPal. Using PayPal incurs an extra charge that must be paid by the client.
The charge will be made in Euros and the exchange rate tool provided is for information purposes only.
The information contained in the transfer confirmation includes the transfer requested (to/from). Any changes that might affect the reservation must be made via the “My Reservation” section or sent by email to at least 25 hours before the service was due to commence. It will only be considered effective once verified with the transport operator and confirmed by an email from the client.
Any increase in the cost of the services due to a change inthe reservation will be assumed bythe client.
Once the contract has been formalised, the client must notify our Customer Services department of any errors with a minimum of 25 hours notice before the corresponding transfer service. Notifications received with less than 25 hours notice before the transfer service will give the company the right to cancel the contract without incurring any penalties.
All contract cancelations must be put in writing by sending an email to our Customer Services department. Transfer services can be cancelled individually or the reservation as a whole including more than one service.
In the event of receiving a cancelation request more than 25 hours before the pick-up time of the transfer service that you wish to cancel, the full corresponding amount of the transfer will be reimbursed to you. No reimbursement will be made in the event of the cancellation being requested with less than 25 hours notice before the scheduled time of the transfer service you wish to cancel.
If the transport operator is obliged to make a significant change to the conditions of the service, or to cancel the service, we will inform you at the earliest available opportunity.
We will do everything possible to honour your preferences regarding your chosenvehicle; however in some cases it might be necessary to assign an alternative vehicle for operational or safety reasons. If the change involves supplying a lower-category or smaller sized vehicle with a more economical tariff, you will be reimbursed for the price difference.
In exceptional circumstances we might be obliged to cancel your reservation. The full amount will be reimbursed and this will cover all obligations towards the client as a result of the cancellation. In any case, we will make every effort to find a suitable alternative to any reservations we have to cancel.
7. CHILD SEATS
Local and national laws may vary depending on the country where the transfer service takes place. However, all of our transport operators are in compliance with current legislation. For safety purposes, if you reserve a private transfer we recommend that passengers under 12 years of age or under 135 cm in height use a booster seat or baby seat. You will have the opportunity to request these during the reservation process.
It is the reservation holder’s responsibility to check that the restraint system is compatible with the vehicle and to ensure that it is positioned in the correct way. The company will not be responsible for any incidents resulting from the poor use, or incorrect installation of the restraint system.
If you wish to travel with your own baby seat or booster seat and you have reserved a private transfer, you must notify us of this before beginning the journey. We will need to make sure that the vehicle being used by the transport operator is compatible with the seat. It is not possible to use child seats in the vehicles used for bus transfers.
We will do everything possible to ensure that the transport operator provides the child seat or booster that you requested. However there could be occasions when the seat requested might not be available. In such cases, you will have the right to a full refund for the amount that was incurred by reserving the seat. If there are no seats available, children over the age of three must use a seat belt. Children under the age of three can travel without a retention system but only in the rear passenger seats of the vehicle.
8. RESERVATIONS FOR PEOPLE WITH REDUCED MOBILITY
For transfers involving people with reduced mobility, our Customer Service department must be contacted beforehand so that they can check the availability of an appropriate vehicle in that city. We will do everything we can to have an adapted vehicle available in every city, but there might be occasions when we are not able to offer this service.
9. OUR RESPONSABILITIES
The Company will not be responsible for damages caused by subcontracted transport operators, or those not directly attributable to this company, nor those caused byforce majeure, or government, state, island or local requirements, nor requirements of a legal or administrative nature.
We are not responsible for incidents that occur whilst the service is being rendered, namely, illness, personal injury or death, except in the case of it being a direct consequence of our negligence.
We remain exempt from any form of liability in the event of the client contracting services from the transport operator directly.
We cannot absolutely guarantee the accuracy of the contents of our website. The possibility of the website being affected by a computer virus can never be completely ruled out. However, we will do everything in our power to rectify any errors reported to us as quickly as possible. If a reservation is made with an erroneous price or an incorrect promotional offerdue to an error of this nature, we reserve the right to terminate the contract without compensating the client.
10. FORCE MAJEURE
We, nor the transport operator will be consideredliable for failure to perform our obligations where these are impeded, or affected directly or indirectly, by an occurrence of force majeure or any other circumstance out of our control, such as extreme weather conditions, natural disasters, terrorism, third-party accidents during the transfer itinerary, police inspections, extraordinary traffic congestions or strikes, amongst others.
Any communication related to possible changes in the details of the reservation must be requested by email or by using the “My Reservation” section of our website.
In the event of unavoidable changes to the contract, we will inform you by means of an email sent to the address that you provided us when making your reservation; the sending of this email will be considered as proof that it has been received by the client. The same is true of any other email that we send you. For that reason, it is extremely important you make sure that the email address you provide is accurate and that you check both your inbox and junk mail folders up until the time that your transfer service begins.
We track all flights and in the event of a flight arrival being delayed, the transport provider will reschedule the transport service and you will be collected at the new arrival time. With regard to a delay affecting these general conditions, we use the definition endorsed by the IATA for the expression “flight delay”.
If your flight arrives ahead of its scheduled time, we will do everything possible to reallocate you to another vehicle, provided that the transport provider has the availibility to do so. Failing that, you will have to wait until the time specified in the booking.
If for any reason you are not present at the pick-up point within a reasonable time frame of the time specified on the transfer confirmation, the transport operator or our Customer Service team will try to contact you using the mobile telephonenumber that you provided us with.
The service will be not be rendered if it is not possible to contact you due to the following reasons:
- providing us with an invalid telephone number when you made your reservation,
- not having coverage from your mobile phone provider
- not having your voicemail activated
- not answering the telephone call
The transport operator will be free of its obligation to provide the service and no amount will be reimbursed to you.
12. TRANSPORT SERVICE
We offer a range of private and shared transport services depending on the location where service is required.
The Google maps route shown on our website is for information and quotation purposes only and we cannot guarantee the exact itinerary chosen. We will make every effort to make sure that the pick-up times are scrupulously adhered to but we cannot absolutely guarantee 100% punctuality.
If you cannot locate your private transfer chauffeur or your shuttle operator representative upon arriving at the airport, it is your responsibility to get in contact with us using the emergency numbers which appear on your transfer confirmation. If you do not contact us using those numbers and decide to take an alternative transfer, the service will not be provided, the transport operator will remain free from obligation of providing the service and no amount will be reimbursed. Unused transfers will not be reimbursed and the costs of alternative transport will only reimbursed if this was pre-authorized by a member of our team. If you are authorized to take alternative transport, please be sure to obtain and forward a receipt to us so that our team can verify it. In a complaints procedure, you will not be reimbursed for transport costs that are not substantiated by valid receipts.
You are responsible for checking the arranged pick-up time and ensuring that it allows for sufficient time to be at the airport arrivals terminal at least 10 minutes before the check-in desk opens (not 10 minutes before it closes). Under no circumstances should you arrive less than 2 hours before your flight’s scheduled departure time. The data offered by our system regarding suggested pick-up times is for information purposes only and is calculated based on the Googlemaps“route time” and allowing forarriving 1 hour before national flights and 2 hours before international flights.
The transport operator will pick you up and drop you off as close as possible to the addresses provided. If access by the normal route is closed due to weather conditions, traffic accidents etc., the transport operator will take an alternative route to arrive at the agreed destination, in accordance with your explicit request. In such cases no additional costs will be chargeable to you.
All contracted transport services will be covered by the transport operator’s public liability policy, or that belonging to the company who may be subcontracted by the aforementioned operator.
We always strive to maintain our IP’s in a sound condition so that all emails will arrive in your inbox. If a message doesn’t arrive or is delayed in arriving, the client must abide by the information that appears in the “My Reservation” section of our web site.
The vehicles used for private transfer have space to transport a minimum of one item or suitcase per passenger. When making the reservation you must inform us of the luggage you want to transport. It is not necessary to inform us about smaller items that can be placed on the passenger footrests such as cameras, handbags and small rucksacks. The passenger will be responsible for anyadditional costs incurred for additional vehicles required to transport luggage that we were not informed about when you made your reservation.
For shared transfers, each passenger has the right to transport one item or suitcase per person as well as their hand-luggage. All luggage must be clearly identified with the owner’s name and the destination address. We cannot guarantee that we will be able to locate lost luggage which was not correctly labelled.
Your acceptance of the contact and the General Conditions will be considered a tacit agreement to under no circumstances carry in your luggage or amongst your personal items objects which contravene the legislation of the country where the service is being provided (weaponry etc.), or which could be dangerous to anythird parties, nor any animals - unless this has been previously agreed upon and they are transported in a suitable container (guide dogs are accepted as standard however) - nor any object of excessive size, weight, perishability or fragility.
The transportation of luggage and other personal itemsis entirely at your own risk and under no circumstances will we be held responsible for loss or damage to these items. The risk of loss or damage should be covered by the client taking out an insurance policy before beginning their journey.
14. YOUR RESPONSABILITY
By agreeing to this contract you are implicitly declaring yourself to be of age and sound mind, able to assume the legal responsibilities under this agreement and that you recognise the scope of the services covered by this contact, the information pertaining to the company and of the content of these General Conditions. Furthermore, you are declaring that the credit or debit cards used belong to you and are sufficiently funded to cover the cost of the service, and you that you understand that you must notify us at the earliest available opportunity of any changes to the information you have provided us with.
The services rendered willbe as specified on the transfer confirmation sent by email. It is your responsibility to provide a complete and accurate address for the pick-up points and desired destination when making a reservation. If the details contained in the confirmation are incorrect you must get in contact with our Customer Service team to rectify this immediately. During the reservation process, pay close attention to make sure that all the necessary fields have been filled in correctly. We will not be held responsible for reservations which prove to be impossible to carry out and no reimbursement will be given for such reservations.
You are solelyresponsible for providing the necessary documentation for border controls. We do not assume any responsibility whatsoever in this regard andwe will not dispute any supplementary costs incurred by not carrying such documentation, or by failing to adhere to customs, police, tax or administrative regulations of the countries into which you intend to gain entry. The transfer confirmation is not a valid document with which to gain an entrance visa.
We reserve the right to not accept further reservations from any client who has caused a serious incident or repeated incidents.
15. RIGHT OF ADMISSION
By formalizing this contract you are implicitly granting the company and the transport operator the right to withhold the service from any passenger which, at the driver’s discretion, is under the influence of alcohol or narcotics and whose conduct could be considered to be a danger to the driver, to third parties or to themselves.
Taking alcoholic drinks into the transport operator’s vehicle to be consumed during the journey is not permitted. This prohibition also applies to narcotics.
Smoking is prohibited inside the vehicle.
If the service you receive from the transport operator doesnot meet with your expectations, you must communicate immediately with the Customer Service department and if at all possible, at the time that the incident takes place. Complaints received once the transport service has concluded and which we were not notified about during the course of the transfer may not be accepted inasmuch as we were not given the opportunity to provide assistance or intervene in any way. You will find our contact details on the transfer confirmation.
Written complaints must be sent by email to and must arrive no later than 28 days after the date of your return.
After we have provided a transfer service, we will send you a survey where you can evaluate our service and notify us of any complaints.
Our website and customer services are available in Spanish and English. We pay particular attention to the quality of translation of our website and these General Conditions, but in the event of any discrepancy the Spanish version is that which will be considered valid.
The rights of the author, the brand and other copyrights related to the published contents of our website are registered in the name of the company and are protected by national and international copyright legislation regulating the use of copyrighted material.
It is prohibited to use the contents of our website for any third party purpose other than the prospective reservation of a transportation service. This prohibition includes the modifying, later publication, reproduction or representation, in whole or in part, of the aforementioned contents without the prior and explicit permission of the company.
The illegal use of our website for any purpose is completely prohibited.
19. APPLICABLE LEGISLATION AND JURISDICTION
These General Conditions are governed by current Spanish legislation.
The contract agreed between yourself and the Company will be governed by Spanish legislation.
For any dispute or claim, the Company and the client, with an express waiver of any other jurisdiction, submit to the Courts and Tribunals of the city of Las Palmas, Gran Canaria.
If any of the stipulations contained in these conditions of use is declared illegal, invalid or non-applicable by a court decision, the rest of the stipulations shall remain in full force and effect.
20. DATA PROTECTION
An internet user who accesses the website www.taxigrancanaria.net does so anonymously and will not be recorded by the company. The user’s anonymity is maintained whilst the research information on the website and their personal details are not registered at any time.
Notwithstanding the foregoing, the Company utilises user IDs (cookies) on our website to collect information about how the website is used, for example the server to which the user’s computer is connected, the type of browser being used (Firefox, Internet Explorer, etc.) or how a potential client heard about our company. We use this information exclusively to improve our marketing campaigns and no personal data belonging to the internet user is captured during this process.
In response to a potential client’s request for a transfer service quotation, we may ask you for some personal details such as your email address or telephone number, or we may ask you to register on our website. We may also use these details to inform the client of offers which might be of interest to them. When a website user then becomes a client, we may use the details provided during the reservation process to inform them of future special offers.
By agreeing a contact with us, you are implicitly authorising our Company to use your personal details in the rendering of the service requested, in order to ensure the service is billed correctly and to assist us in identifying future services that might be of interest to you. These offers will be forwarded by email and could result from the information provided to us in the initial contact, from surveys, from information relating to purchasing preferences and lifestyle choices, or information available from authorized external sources such as transport operators or marketing companies. These offers are sent directly by us in an email format compatible with the information retrieved from the client’s email (HTML, graphics, etc.). The personal data captured is stored in files automatically protected by the company. These files are transmitted to the Spanish Data Protection Agency. The company can use this information with the objective of measuring customer feedback and satisfaction with the service provided.
If you would like to stop receiving such communications, you may send a request by email to the company or unsubscribe using the link provided for this purpose which appears in each communication. Alternatively, you can follow the process outlined on our website and in the offers that we send by email.
In accordance with current legislation, you have access to the personal data stored in our files. If you consider the information that we hold about you to be incorrect or incomplete, notify us by writing to . The company will correct any errors immediately. In the same way, you can also send us a written cancellation request or exercise your right to oppose the personal data kept on file.
Please take into account that other websites accessedby means of ours might operate different confidentiality conditions. We are not responsible for the conditions nor the contents of any other web page that might be connected or associated to our own.
Any changes to our policies regarding the handling of personal data or confidentiality will be immediately reflected in these General Conditions so that clients may be correctly informed and can take appropriate action.